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Service Agreement

  1. The Parties. This Gardening/ Cleaning Services Contract, (“Agreement”) will be made effective the day of approval of Estimate(s) (“Effective Date”) made by and between: Client: ______________________ with a mailing address of _______________,  City of ___________________, State of ____________, (“Client”). AND Cleaner: Kristie Lafavore with a mailing address in the City of Madison, State of New Hampshire, (“Cleaner/ Gardener” will be “Cleaner”). Cleaner and Client are each referred to herein as a “Party” and, collectively, as the "Parties."​​

  2. NOW, THEREFORE, FOR AND IN CONSIDERATION of the mutual promises and agreements contained herein, the hires the Cleaner to work under the terms and conditions hereby agreed upon by the Parties:

  3. THIS AGREEMENT SHALL BE EFFECTIVE as of the date the agreement is executed and continue, subject to the terms and conditions hereof, in full force and effect until the Client notifies the other party in writing 30 days prior to the date of termination or if the parties mutually agree to terminate the contract sooner.

  4. Cleaner’s Duties. Cleaner agrees that in all aspects of their Duties that he/she/they shall comply with the policies, standards, and regulations of the Client and to the best of their ability. Cleaner agrees to perform work for the Client on the terms and conditions set forth in this Agreement and agrees to devote all necessary time and attention, within reason, to the performance of the duties as follows: Attached Quote(s).​

  5. Payment. The Client agrees to pay the Cleaner compensation for the Duties performed under this and future Agreement(s). 

    1. The Client agrees to compensate the Cleaner $35-45 per hour for Cleaning and Gardening, and $25-35 for Additional Services. Such Payment Amount shall be paid to the Cleaner upon completion, or remotely, within 48 hrs via Cash or Venmo. 

    2. Net payments for mailed checks can be negotiated after a 60 day introductory period. 

    3. Payments are considered Overdue at 30 days and a Late Fee of 1% per Day will be applied. 

    4. Consistent late payment will incur a 50% prepayment for all future work.

    5. All service prices are continuously reviewed, and are subject to increase or decrease based on reasonable needs of Client and Cleaner. Any price changes will be discussed and approved by Client and Cleaner before next service date(s).

  6. Taxes. Cleaner shall pay and be solely responsible for all withholdings, including, but not limited to, Social Security, State unemployment, State and Federal income taxes, and any other obligations. 

  7. Supplies and Materials. The Cleaner shall supply all equipment such as cleaning supplies, necessary to perform the Duties as specified. The Client shall reimburse for all supplies delivered for the Client.

  8. Insurance. The Cleaner represents that he or she shall maintain general liability insurance to protect the Parties from any and all claims, as required by the state where this Agreement is performed, and for damage to property or personal injury, including death, arising from acts or omissions of the Cleaner in performing his or her duties under this Agreement. Cleaner shall be responsible for performing the work under this agreement in a safe, and skillful manner. The Client reserves the right to request from carriers, certificates of insurance regarding the required coverage. 

  9. Inspection of Duties. Any Compensation shall be subject to the Client inspecting the completed Duties of the Cleaner. If any of the Duties performed by the Cleaner, pursuant to this Agreement, is defective or incomplete, the Client shall have the right to notify the Cleaner, at which time the Cleaner shall promptly correct such work within reasonable time.

  10. Time is of the Essence. Cleaner acknowledges that time is of the essence in the performance of all Duties completed.

  11. Return of Property. Upon termination of this Agreement, all property provided by the Client or Cleaner, including but not limited to linens, keys and any other items must be returned by the Client or Cleaner. Failure to do so may result in a reimbursement request from Cleaner, and delay in any final payment made by the Client. 

  12. Confidentiality. Cleaner acknowledges and agrees that all financial and accounting records, lists of property owned by Client, including amounts paid therefore, client and customer lists, and any other data and information related to the Client’s business (“Confidential Information”). Therefore, except for disclosures required to be made to advance the business of the Client and information which is a matter of public record, Cleaner shall not, during the terms of this Agreement or after its termination, disclose any Confidential Information for the benefit of the Cleaner or any other person, except with the prior written consent of the Client.

  13. Cleaner has the right to photograph the work area before, during, and after the proposed work. No personal names or addresses of photographic materials will be displayed or disclosed without prior approval by the Client. All photographic documentation becomes the property of Gardner/Cleaner which may be used for marketing or website distribution. 

  14. Independent Contractor Status. Cleaner acknowledges that he/she/they are an independent contractor and is not an agent, partner, joint venture, nor employee of the Client. Cleaner shall have no authority to bind or otherwise obligate the Client in any manner nor shall the Cleaner represent to anyone that it has a right to do so. Cleaner further agrees that in the event that the Client suffers any loss or damage as a result of a violation of this provision the Cleaner shall indemnify and hold harmless the Client from any such loss or damage.

  15. Client’s Duties. The Client must notify the Cleaner of the next day(s) service that is needed as soon as possible. During peak seasons the Cleaners calendar is “first booked, first served”. The Cleaner will attempt to provide a Sub-Contractor if the need arises. If services are no longer required Client must notify the Cleaner before the usual service dates.

  16. Subcontractors. In order to meet demand needs, Subcontractors may be utilized as helpers and eventually independent cleaners. Subcontractors will be required to hold general liability insurance, and will be trained accordingly. Subcontractors are solely responsible for taxes on labor. No Subcontractors will be brought on to your property without your permission unless in terms with our agreement. 

  17. Verbal Abuse. Cleaners treat all Clients and their guests with the utmost respect, and the Cleaner insists that all Clients and their guests treat such staff and each other with the same courtesy. At no time and under no circumstances whatsoever shall the Cleaner tolerate abusive, violent, destructive, menacing, and/or harassing behavior from a Client or their guest. If such behavior occurs, the Cleaner reserves the right to terminate the agreement immediately. The Client will compensate for all services completed and supplies purchased for the Work Site.

  18. Alcohol and Drugs. Cleaner agrees that the presence of alcohol and drugs is prohibited while performing the Duties and on the Work Site. If the Cleaner is determined to be present or with alcohol or drugs in their possession this Agreement shall terminate immediately. Client agrees that the use or presence of drugs, and use of alcohol is prohibited while the Gardner/Cleaner is performing Duties on the Work Site. If the Client is determined to be under the influence of drugs and/or alcohol while in communication with or when Gardner/Cleaner is at worksite, Agreement shall terminate immediately.

  19. XV. Default. In the event of default under this Agreement, the defaulted Party shall reimburse the non-defaulting Party or Parties for all costs and expenses reasonably incurred by the non-defaulting Party or Parties in connection with the default, including without limitation, attorney’s fees. Additionally, in the event a suit or action is filed to enforce this Agreement or with respect to this Agreement, the prevailing Party or Parties shall be reimbursed by the other Party for all costs and expenses incurred in connection with the suit or action, including without limitation, reasonable attorney’s fees at the trial level and on appeal.

  20. XVI. No Waiver. No waiver of any provision of this Agreement shall be deemed, or shall constitute a continuing waiver, no waiver shall be binding unless executed in writing by the Party making the waiver.

  21. XVII. Governing Law. This Agreement shall be governed by and shall be construed in accordance with the laws in the State of New Hampshire.

  22. Additional Acknowledgments. Both Parties acknowledge and agree that: the Parties are executing this Agreement voluntarily and without any duress or undue influence; the Parties have carefully read this Agreement and have asked any questions needed to understand the terms, consequences, and binding effect of this Agreement and fully understand them; and the Parties have sought the advice of an attorney of their respective choice if so desired prior to signing this Agreement.

  23. IN WITNESS WHEREOF, the Parties hereto agree to the above terms and have caused this Agreement to be executed in their names by their duly authorized officers.

  24. Please ensure Entry Code or Key has been provided.

Marble

General Acknowledgments

Use of homeowner’s vacuum: If one is available, I request to use your personal vacuum for sanitary reasons. Since we are not responsible for the maintenance of the unit, we can not be responsible for any repairs to it.

Ladders: Cleaners are unable to perform duties higher than a cleaner can reach by standing on a 2-step ladder per general liability coverage. Client must notify Cleaner of any surface or item that is broken, loose, potentially a hazard and/or at risk of breaking.

Laundry: Cleaner is not liable for any damage due to laundering of items. Items that have been exposed to bed bugs or bio hazardous materials including, without limitation: feces, urine, blood, mold, mildew, lice and other bugs, irrespective of whether such contact or exposure resulted in visible; or any other items not meant for laundering, Cleaner reserves the right to charge for any services or products needed to mitigate damages caused to the Providers workspace, vehicle, or physical body and may include compensation for the time required to remedy the situation. 

Trash and Recycling: Show where trash and recycling can be taken to on site or provide pick up service.

Toilet Brush: Supply a toilet brush at each toilet for sanitary reasons.

Window Tracks: To keep our costs down, Cleaner will wipe your window tracks, but we do not guarantee a thorough cleaning—traces or dirt or residue may get left behind, especially in the corners and around window hardware, latches, etc. Because of the time it takes to perform a thorough cleaning, we offer this service by request.

Window Deep Cleaning: Glass is razored to remove stuck on debris, and cleaned. Windows must be accessible by Cleaner from standing on a 2-step ladder. Screen and storm covers must be easily removable. Exterior: An additional service that can only be performed if the windows have a cleaning Tilt Sash that allows them to flip in or be safely removed for cleaning. This service is offered by request. 

Showers and Tub: Showers and tubs can accumulate lime, calcium and soap scum. Our cleaning solutions work to cut through these deposits, however it may take two to three visits before showers and tubs become free of these deposits. Mold and mildew can grow deep into and behind grout or calk—surface stains will be minimized by our cleaning products, but completely eliminating it may require the shower to be re‐grouted or re‐caulked.

Damage or Breakage: Cleaners exercise reasonable care when cleaning your home. We carry insurance for damage or breakage caused by Cleaner. We are not liable for damage that is caused by “normal wear and tear,” improper installation of an item in your home. We understand the expense and sentimental value of these items, so we will not take the risk of cleaning highly valuable items. It is the customer’s responsibility to inform Cleaners of any such items existing or brought into the home after the initial setup that may fall into this category.

Improperly hung photos/fixtures:  If these items are secure and properly attached to the wall, they should not fall when the item is being dusted or wiped.

Dusting: During the dusting process, some dust becomes airborne and will not settle until your cleaner has left the property. This is more common in first time cleanings and may take several visits before settling dust becomes minimized.

Dusting height limitations: Cleaners are unable to dust items on shelves or on a wall higher than a cleaner can reach by standing on a 2-step ladder. I do use extension poles to high dust rooms, may not high dust items that may tip over or hang on the wall to prevent damages.

Carpet and rug snags: Carpet snags are the result of “exposed loops” caused by normal wear and tear which are snagged by a vacuum.  We use top-of-the-line vacuums, set to industry standards, in order to limit snags while still providing a high quality clean.

Broken blinds: Customers should be aware that there are some inherent risks each time your blinds are cleaned.  Blinds will become brittle from daily exposure to the sun, and strings/cords can weaken over time causing them to break.

Gardening: Please notify Gardener of any area or item that is broken, loose, potentially a hazard and/or at risk of breaking. Have a site in the woods for Gardeners to take leaves and other organic matter from the garden. Please note we are not a lawn care company, we work only in the Garden beds.

 

Let’s Work Together

North Conway, NH and Surrounding Areas including Intervale, Jackson,  

Conway, Albany, Madison, Tamworth and some of the Lakes Regions.

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